By doing business with Web Hosting Canada, you are benefiting from our service guarantees. These guarantees are commitments which we make to you, our client; they also constitute a primordial difference between us and our competitors. Third party verifications are performed on a regular basis to ensure that the quality of our service never falls below our self imposed high standards.
30-day Money-back Guarantee
If you are not entirely satisfied with the service and products you have received within 30 days of making your purchase we will reimburse 100% of your fees, no questions asked! Please note however that this guarantee applies only on web hosting packages, and all domain name purchases are non-refundable.
99.9% Uptime Guarantee
Web Hosting Canada will guarantee an uptime of its servers for a minimum of 99.9% of the time, calculated monthly. Our servers are considered to be up and running if they are reachable by various third party surveillance services, including SiteUpTime. Please note that this guarantee does not include any planned and announced service interruptions (system upgrades and/or maintenance), or any downtime not directly linked to the services we offer (internet routing problem, downtime with your ISP, etc). If the availability of your website falls below 99.9% for any given month, your account will be credited the following compensation upon contacting us.
Technical Support 48 hour guarantee
We guarantee fast and effective technical support. Our support staff will answer, within 48 hours of reception, any questions or tickets submitted through:
- the online support form,
- the support form available in your cPanel ; or
- a direct email sent to our support address
On top of that, we also take it upon ourselves to find an adequate solution to whichever problem you might encounter within a maximum of 48 hours following the reception of your support ticket. This delay might be slightly longer on weekends and during holidays. We cannot, however, offer the same guarantees for incomplete support tickets, support requests that aren't directly linked to our services, or requests that never make it to us (emails lost in transit, server problems preventing emails from being sent/received, etc).
Please note that our average ticket resolution time is currently 4 hours.